Effective Date: 1st November 2025
Website: https://www.medwisediagnostics.com

At MedWise Diagnostics, we value your privacy and are committed to protecting your personal and medical information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website, book an appointment, or use our diagnostic services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, age, gender, contact number, email address, and postal address.

  • Medical Information: Health reports, prescriptions, test results, and related health details provided during service.

  • Payment Information: Billing details, payment mode, and transaction data (processed securely via third-party payment gateways).

  • Technical Information: IP address, browser type, device information, and cookies for site analytics and user experience improvement.

2. How We Use Your Information

Your data is used to:

  • Schedule and confirm diagnostic appointments.

  • Generate and deliver medical test reports.

  • Improve our website and user experience.

  • Process payments securely.

  • Communicate offers, reminders, or health tips (only with your consent).

  • Comply with applicable legal and regulatory requirements.

3. Data Security

We implement advanced security protocols and encryption to safeguard your personal and health data from unauthorized access, alteration, disclosure, or destruction.
All digital reports are transmitted through secure servers with restricted access.

4. Sharing of Information

We do not sell or rent your data. Your information may be shared only with:

  • Authorized diagnostic partners, doctors, or laboratories for test processing.

  • Payment gateways and logistics providers to complete service requests.

  • Regulatory or legal authorities when required by law.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance browsing experience and analyze web traffic. You may choose to disable cookies through your browser settings, but some features may not function properly.

6. Your Rights

You have the right to:

  • Access or update your personal data.

  • Withdraw consent for data processing.

  • Request deletion of your information (subject to legal obligations).

  • Contact us for data-related queries or complaints.

7. Data Retention

We retain your personal and medical data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Third-Party Links

Our website may contain links to third-party websites. MedWise Diagnostics is not responsible for the privacy practices or content of those websites.

9. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website with an updated effective date.

10. Contact Us

If you have questions or concerns regarding this Privacy Policy or your data, please contact:

MedWise Diagnostics
Email: contact.medwisediagnostics@gmail.com
Phone: 099003 94391
Address: 19/1, AMC Road, MM Layout, Shampura, Kaval Bairasandra, Bengaluru, Karnataka 560032

Would you like me to also include a “Terms & Conditions” section or a “Consent for Medical Data Use” section (which is usually required for diagnostic labs under Indian health data norms)?

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